Frequently Asked Questions
Everything you need to know about bringing comfort home.
What are your standard shipping and delivery times?
Most in-stock furniture items are processed within 2-3 business days. Depending on your location, standard freight delivery typically takes 7-14 business days. You will receive a tracking number and a delivery window once your order is dispatched.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the furniture into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for furniture?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or upholstered pieces are final sale. A 15% restocking fee may apply to large furniture returns.
Does my furniture come with a warranty?
All Washburn's products come with a 1-year limited manufacturer's warranty covering structural defects. Many of our brands also offer extended protection plans for accidental stains or damage.
Can I request fabric swatches before I buy?
Absolutely. We want you to be confident in your choice. You can request up to five complimentary fabric or leather swatches through our 'Request a Swatch' page to see how they look in your home's lighting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your purchase over time with monthly installments.